Universal credit: ‘almost impossible’ to complete claim as more than 500,000 apply

Only a fraction of applocants have been able to start claim online or get through to DWP on phone

Workers attempting to apply for universal credit after being laid off during the coronavirus crisis have described how it is almost impossible to complete a claim.

More than 500,000 people have applied for the vital payments in the last nine days, the Department for Work and Pensions revealed on Wednesday.

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